Support
Effective date: October 2026
Need help with the HSIM app? Contact our support team and we'll assist you as soon as we can.
What we can help with
- Login and account access — trouble signing in, account activation or a deactivated account.
- Web and mobile application issues — problems loading or using the HSIM app on desktop or mobile.
- Patient form-link issues — a form link that has expired or will not open.
- General technical assistance — questions about using HSIM features.
How to reach us
Healing Solutions and Integrative Medicine, LLC
Attn: Privacy Officer — Xinyi Liu
3435 Martin Way E, Ste D
Olympia, WA 98506, United States
Email: support@hsim.org
Phone: +1 360-888-3129
Emergencies
HSIM support is not monitored for emergencies. In an emergency, call 911, contact the 988 Suicide and Crisis Lifeline, or go to the nearest emergency department.